Ānene Delivery & Returns
Delivery is anticipated to be within 5 working days or sooner for the UK and 10-14 for the rest of the world.
Initial delivery countries are UK, North America, Australia and NZ. This will open up once the brand is more established.
We accept payment via all major debit cards, credit cards, and PayPal. We do not currently accept payments via Solo, Electron, or Diners Club.
All of our UK deliveries are made using Royal Mail and include delivery to Northern Ireland & the Channel Islands.
- Standard UK delivery – £8.00
- Standard service for the rest of the world - 10 to 14 working days - £20.00
Please note that shipping charges are added automatically at checkout based on your delivery address.
If your order is being shipped outside the European Union (EU), customs charges and taxes may apply that you will need to pay directly prior to delivery. Please check these requirements with the relevant authority before placing an order.
RETURNS & EXCHANGE
If you need to return or exchange any item within your order please do so within 30 days of the delivery date. If you would like to return an item outside of the specified 30 day returns period you must contact our customer service team in advance or the item could be automatically returned to you.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require an order number, receipt, or proof of purchase.
All products must be returned in an unused condition. This means the product and its packaging, labels and tags are undamaged and unused. We will not accept worn, damaged, altered or used goods. We reserve the right to reduce the amount of monies refunded (up to the value of the contract price) where the value of the product is diminished from your handling, which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you when your refund has been approved.
Once approved your refund will be processed and a credit will automatically be applied via your original method of payment. Refunds will be processed within 7 days of approval.
LATE OR MISSING REFUNDS
If you haven’t received a refund within 14 days of receiving an approval notification please check pending transactions with your bank or credit card provider.
If you’ve done this and you still have not received your refund please send details of your order number and shipping address to email@example.com.
To request an exchange please complete the form provided within your delivery and return it with the item(s) you would like to receive in an alternative colour or size.
Please be aware that return shipping costs are not covered by Ānene and proof of posting by a trackable service may be required if the item is not delivered back to Ānene Offices.
Depending on where you live, the time taken to receive and exchange your items may vary.